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Mfg. History: Die Change Challenge
With the looming Trump Trade War in the background, I’ve been working through stuff I accumulated over the years and every so often, a forgotten nugget pops up. From 1985 to 1992, an automotive trade magazine (Chilton’s Automotive Industries – now Automotive Industries) sponsored an […]
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Sampling the Future(s)
About 30 years ago, I sat outside a seminar room at a product design conference. I recall meeting Tom Matano. In the 1990s, Mr. Matano was an icon and rock star in the industrial design world. He was the head of Mazda’s West Coast design […]
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Analyzing Customer Behavior from Video
A lot of customer service functions involve complex interactions between employees and customers. Studying and analyzing these interactions is complicated and time consuming. In the retail world, however, there is often a steady source of high quality video of those operations … surveillance videos. Dartfish […]