A lot of customer service functions involve complex interactions between employees and customers. Studying and analyzing these interactions is complicated and time consuming. In the retail world, however, there is often a steady source of high quality video of those operations … surveillance videos. Dartfish […]
In a previous post, I described a novel way to use video to capture visual evidence of process variation and make it far more evident to potential stakeholders. The technique used the Dartfish Analyzer video blending feature from the Dartfish video analysis software. The resulting […]
A lot of process variation occurs over extended periods of time. You can see that something may be happening, but the quantity and nature of the variation is not obvious. The following clip (from our friends at Hartybake) shows a conveyor system that is carrying balls […]
You have a critical procedure that must be followed across your global operation. You have vendors in China, plants in Portland and Valdosta, offices in Seoul, Stuttgart and Cairo. You relied on emails and memos, but there are differences in practice among the various locations. […]
