The Magic of Special Cases

In a previous post, I showed a way to extract detailed operational data from a video clip of human-p...
Analyzing Customer Behavior from Video

A lot of customer service functions involve complex interactions between employees and customers. St...
Using Video to Measure Process Variation

In a previous post, I described a novel way to use video to capture visual evidence of process varia...
Using Video to See Process Variation

A lot of process variation occurs over extended periods of time. You can see that something may be h...
Video Speaks Every Language

You have a critical procedure that must be followed across your global operation. You have vendors i...
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