Video in Operations

A lot of customer service functions involve complex interactions between employees and customers. St...

A growing number of operations and factory designers use sophisticated discrete simulation tools to ...

In a previous post, I described a novel way to use video to capture visual evidence of process varia...

A lot of process variation occurs over extended periods of time. You can see that something may be h...

You have a critical procedure that must be followed across your global operation. You have vendors i...